Shipping policy
Thank you for shopping at Sapnova. We want to make sure your order arrives quickly, safely, and at no extra cost. Please review our shipping terms below.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a tracking number by email once your order ships.
Shipping destinations and rates
We currently ship to all 27 European Union member states, the United Kingdom, Norway, and Switzerland. Standard shipping is free of charge on every order.
Estimated delivery times
- Lithuania, Latvia, Estonia, Poland: 2–4 business days
- Western and Central EU (Germany, Netherlands, Belgium, France, Austria, Czechia, etc.): 3–6 business days
- Southern EU (Spain, Italy, Portugal, Greece): 5–8 business days
- UK, Norway, Switzerland: 5–9 business days
Delivery times are estimates and may vary during high-volume periods or due to carrier delays.
Tracking your order
Once your order ships, you will receive an email with a tracking link.
Lost, damaged, or stolen packages
If your package arrives damaged or does not arrive within 14 business days of the estimated delivery date, please contact us at hello@sapnova.com with your order number. We will investigate with the carrier and either reship the order or issue a full refund.
Customs, duties, and taxes
For orders within the EU, all applicable VAT is included in the displayed price. For UK, Norway, and Switzerland, local import duties and VAT may apply depending on the order value and are the responsibility of the customer.
Address accuracy
Please double-check your shipping address before placing an order. We are not responsible for orders lost due to incorrect or incomplete addresses provided at checkout.
Contact
If you have any questions about shipping, you can reach us at hello@sapnova.com. We aim to reply within 24 hours on business days.